We have a two-week window for cash withdrawals for member security, after which time any points from unclaimed rewards can be manually added back to your account balance.
Alternatively, we can re issue a new SMS code for the same amount and you can proceed with your cash withdrawal as planned.
Please let us know if you would like to receive a new SMS for the same amount, or if you would like the points added back to your balance. For further assistance please email firstname.lastname@example.org.
You can find the full GivBax Rewards terms and conditions here.