My claim has been rejected based on the paperwork uploaded. Why might this be? My claim has been rejected based on the paperwork uploaded. Why might this be?

My claim has been rejected based on the paperwork uploaded. Why might this be?

In line with our terms and conditions, receipt or invoice images submitted to GivBax Rewards must legibly include the retailer’s name, all individual items purchased and their prices, the total amount paid and transaction date.

We cannot accept delivery notes, purchase orders or partial receipts.

If you’ve still got a copy of the original receipt or invoice, please upload this and providing it contains authorised products, is dated on or after your registration date, is sufficiently legible, and submitted within 60 days of the in-store transaction, it will be eligible for points.

Please see our guide on how to upload an invoice and best practice for a good upload.

If you are still having issues uploading your receipt or invoice please email loyalty@givbaxrewards.com.

You can find the full GivBax Rewards terms and conditions here.