How do I make a claim through GivBax Rewards?
To redeem points, just log in to the App and select the ‘Redeem’ functio...
Why may a claim be rejected?
The most common reason for this is that in line with our terms and condi...
Once you redeem your points for cash how long does it take for the code to be sent?
Every week we receive a report of redemptions that runs from Thursday 00...
What happens if my claim is rejected?
All associated accounts will be contacted to understand the situation an...
I have been advised that one of my receipts has been rejected. I uploaded multiple receipts around the same time – how can I find out which receipt has specifically been rejected?
The easiest way to find this out is to get in touch with the GivBax Rewa...
One of the invoices I have uploaded is showing an incorrect value – the decimal point has moved, greatly reducing the value of that transaction. What should I do?
We are aware of a small number of instances where this has happened, and...
I’m having issues scanning a receipt or invoice. What should I do?
Scanning receipts and invoices through the GivBax Rewards app is simple ...
My claim has been rejected based on the paperwork uploaded. Why might this be?
In line with our terms and conditions, receipt or invoice images submitt...